Shipping Policy

Order Processing

Orders are processed within 2–4 business days after receipt of payment. A contract comes into existence as soon as you receive an order confirmation by email. Should an item not be available, we will inform you immediately and offer either an extended delivery period or a cancellation with a full refund.

Shipping Costs

Switzerland: 9 CHF (free shipping from 350 CHF)
European Union: 20 CHF (free shipping from 350 CHF)
Rest of the world: 25 CHF (free shipping from 350 CHF)

The shipping costs are displayed in the shopping cart. From the respective minimum order value, the shipping costs are automatically waived.

Delivery Times

Switzerland: generally up to 7 business days.
EU & International: delivery times vary depending on destination country, customs processing, and local delivery. Please note that due to external circumstances (e.g., customs) delays may occur.

Customs & Import Duties

International shipments may be subject to additional customs duties, taxes, or handling fees upon arrival. These costs are not included in the shipping price and are the responsibility of the customer. Please inform yourself in advance with your local customs office.

Risk & Ownership

Ownership of the goods remains with Fashion Concept GmbH (reed-studios.com) until full payment has been made. With handover of the shipment to the shipping service provider, the risk of loss or damage passes to the customer. Please check the goods immediately upon receipt and report visible damage or missing items within 5 calendar days.

Returns

We do not offer free returns. The costs for returns are borne by the customer. Returns must be authorized in advance and the items must be unused, in their original condition, and returned with complete packaging. We reserve the right to refuse returns that do not meet these conditions.

Changes & Cancellations

If you wish to change or cancel your order, please contact us as quickly as possible. Once an order has been shipped, no changes are possible. Cancellations before shipping will be refunded to the originally chosen payment method.

Loss or Theft of Shipments

We assume no liability for packages that are lost or stolen after delivery. Should a shipment be lost in transit, we will assist you with the claim with the shipping service provider.

Applicable Law

Swiss law applies to all orders. The place of jurisdiction is determined according to the General Terms and Conditions of Reed Studios.